The legal framework behind our operations.
clear policies, plainly written.As a government-linked procurement and distribution entity, we publish the policies and statutory disclosures that govern how we handle data, payments, grievances and public information requests.
Policies you can read in plain language
Every policy below covers a specific part of how we operate — from the data we collect to how a complaint gets escalated. Select any document to read the full text. If something is unclear, our grievance desk is the fastest way to get an answer.
Published documents
Privacy Policy
How farmer, vendor and visitor data is collected, used, stored and protected across our platforms.
Terms & Conditions
The terms governing use of our website, procurement portal and any digital services we operate.
Refund & Cancellation Policy
How payment disputes, procurement cancellations and refund requests are handled and timed.
Disclaimer
Limits on the information published on this site, including pricing, availability and third-party links.
Grievance Redressal Policy
The escalation process for farmer, vendor and consumer complaints, including designated officers.
Right to Information (RTI)
How to file an RTI request with this Corporation under the Right to Information Act, 2005.
Accessibility Statement
Our commitment to a website usable with assistive technologies, and how to report a barrier.
Operating within a public framework
Our procurement, data-handling and grievance processes are designed with reference to the following statutes. This is a general reference for transparency, not legal advice.
Every complaint is acknowledged within 48 hours and routed to a named grievance officer for resolution.
File a GrievanceCan't find the policy you're looking for?
Our compliance team can point you to the right document or answer a specific question directly.